Now Hiring: Credit Card Contact Center Specialist (Remote) – CIBC
Job Type: Permanent, Full-time
Location: Québec City, QC (Remote)
Work Hours: 37.5 hours per week
Schedule: Monday to Friday (7 AM – Midnight), Saturday and Sunday (7 AM – 10 PM) as required
About CIBC
At CIBC, we build strong client relationships to create a modern banking experience. We’re looking for passionate, talented professionals who are committed to doing what’s right for our clients.
When you join CIBC, you’ll have the tools, resources, and support to grow your skills, build your career, and achieve your goals.
Position Overview: Credit Card Contact Center Specialist
Are you passionate about delivering exceptional customer service? CIBC is looking for a Credit Card Contact Center Specialist to support our EAFC Credit Card clients. You will be the first point of contact for clients, addressing inquiries, solving problems, and offering tailored financial solutions to meet their goals.
This full-time position allows you to work from home, with occasional onsite meetings. We provide a dynamic, inclusive work environment where your growth and development are a top priority.
Key Responsibilities
- Respond to inbound client calls regarding credit card accounts.
- Identify client needs and proactively offer personalized banking solutions.
- Provide excellent service with empathy, professionalism, and courtesy.
- Handle credit card applications, cancellations, and account support.
- Work collaboratively with other departments to resolve client inquiries efficiently.
Qualifications and Skills
- Strong communication skills in both English and French (bilingualism is mandatory outside Québec).
- Customer-focused attitude with a passion for helping others.
- Ability to work independently from a quiet, secure home office.
- Wired internet connection with minimum speeds of 15 Mbps download and 10 Mbps upload (no satellite internet).
- Ability to commute to the primary office location within 2 hours if needed.
Benefits of Working at CIBC
- Competitive salary with performance-based bonuses.
- Comprehensive benefits package, including health, dental, and retirement plans.
- Employee Share Purchase Program and banking benefits.
- Paid vacation and special days for personal growth and learning.
- A positive, diverse, and inclusive workplace culture.
- Opportunities for continuous learning and career advancement.
Additional Information
- Start Date: June 23, 2025
- Work Environment: Remote-first, with occasional onsite meetings
- Location: Mont-1155 Rene Levesque O, Québec City, QC
Apply Today!
Join a team where your talents are valued, your growth is encouraged, and your work truly makes a difference.
Start your career journey with CIBC and shape the future of banking!
